5 Reasons Why Your PROCESSES Should Not Live Inside of your Head!
In the spirit of the upcoming HALLOWEEN holiday, here are✋🏼Scary Reasons why your processes should not live inside of your head.
💀 Your customers will receive an inconsistent experience. If you’re trying to do everything off of memory, it’s highly likely you won’t do it the same way every single time. And guess what, your customers will take notice. Even if you’ve delivered a great experience, when they refer you to someone else and the experience isn’t the same….they’ll be talking about it! Got repeat customers? Newsflash: they’ll notice your inconsistencies too.
💀 It takes longer to complete the process. When you’re trying to remember all of the steps to your process, chances are you’ll miss one, or do it in the wrong order, and then you’ll have to go back and re-do something because you missed a step in the process. When you’re thinking through all of the steps of the process each time, rather than having a place to refer to the process that ensures you don’t skip a step, it will take more time to complete. And, when’s the last time you carried out a process start to finish without any interruptions? Entrepreneurs face hundreds of unexpected interruptions every day and if you have to stop to think about where in the process you left off at the time of said interruption, it will take longer than if you were following a documented process .
💀 It creates bottlenecks and frustration for your team. When the process lives in your head, any time a team member has a question, they’re going to have to come to you for the answer. And as the CEO of your business, I’m guessing you’re not just sitting around waiting for your team members to come and ask you questions about how to do something. So, the team member has to stop and wait for you to have time to get back to them before they can move forward with the process. This is frustrating for both them and you, not to mention it’s costing your business time and money!
💀 If your processes only live inside of your head, they’re taking up some prime real estate inside that brain of yours. Get that out of there so you can hold onto much more important information up in that brilliant mind of yours! It also makes it really difficult for you to ever be sick, take a vacation, or be out of office for any reason.
💀 It decreases the value of your business. If and when you’re ready to sell, if your processes aren’t documented, a potential buyer isn’t going to find your business to be as valuable as it would be to them if they had documented processes that can be used to plug other people into and continue serving clients.
An Online Business Manager can help you get your processes from inside of your head onto documentation💀➡️💻 to serve you, your team and the business better! Click Here to set up a call and let’s chat about how I can help you go from 💀➡️💻 and free your mind of all those processes!